Last Updated: October 9, 2026

Welcome to RigHub.ai (“RigHub,” “we,” “us,” or “our”).

RigHub is an online software platform designed to help trucking companies, fleet operators, owner-operators, dispatchers, and transportation professionals manage business operations.

We are committed to protecting personal information and being transparent about how information is collected, used, stored, and shared when you access our website, software applications, and related services.

This Privacy Policy applies to https://righub.ai, the RigHub customer portal, Transportation Management System (TMS), company administration features, and other RigHub services and applications where this policy is displayed or referenced.

Service operator: [Insert registered legal business name]

Privacy contact: pakmotion78@gmail.com

1. Information We Collect

Depending on how you use RigHub, we may collect the following information.

1.1 Account and Profile Information

When you register, subscribe, or use a RigHub account, we may collect:

Full name and business name
Email address and contact information
Username and account identifiers
Encrypted or hashed authentication credentials
Company affiliation and assigned role
Account status, subscription information, and software access permissions
Customer service and account-related communications

Passwords should be handled through secure authentication mechanisms. We do not require customers to disclose their passwords to support staff.

1.2 Company and Fleet Information

Companies using RigHub may provide business information, including:

Company names and business contact details
Carrier and fleet information
Truck, trailer, and equipment records
Dispatch assignments and operational schedules
Maintenance records and inspection information
Company documents and operational notes
Authorized employees and their system permissions

Certain company records may include personal information relating to employees, drivers, customers, or business contacts.

1.3 Transportation and Dispatch Information

When customers use our trucking management tools, the information processed may include:

Load numbers, shipment details, and delivery instructions
Pickup and delivery locations
Driver and dispatcher assignments
Shipment statuses and delivery history
Bills of lading, proof-of-delivery documents, and related files
Customer, shipper, consignee, and broker contact information
Operational mileage, routes, and transportation-related records
Invoices, payment statuses, and accounting-related records

RigHub processes this information to provide the features requested by the company using the service.

1.4 Billing and Subscription Information

When you purchase or manage a subscription, we may process:

Subscription plan and billing period
Billing name, address, and email
Order and transaction references
Payment status and subscription history
Refund and cancellation information

Payments may be handled by third-party payment service providers, such as Stripe or PayPal, where those services are enabled.

Payment providers may collect and process payment-card or financial details under their own privacy policies.

RigHub does not need to store complete payment-card numbers to manage subscription records.

1.5 Contact Forms and Demo Requests

When you contact us or request a product demonstration, we may collect:

Your name and work email
Company name
Subject or reason for contacting us
Information included in your message
Submission time and limited security-related information

We use these details to respond to your enquiry, provide assistance, evaluate demo requests, and protect our forms against misuse.

Please do not submit passwords, complete credit-card numbers, or other unnecessary sensitive information through our public contact forms.

1.6 Technical and Usage Information

When you visit RigHub, our hosting infrastructure or application may process technical information, including:

IP address
Browser type and operating system
Requested pages and access times
Device and session information
Authentication and security events
Error and diagnostic information

This information may be used to operate the platform, troubleshoot problems, maintain account security, detect abuse, and improve performance.

2. How We Use Information

We may use collected information to:

Create, authenticate, and administer customer accounts.
Provide the TMS and other subscribed software products.
Display company information and authorized operational records.
Manage employee roles, access permissions, and subscriptions.
Process orders, billing, renewals, and permitted refunds.
Respond to customer support enquiries and demonstration requests.
Protect accounts, detect unauthorized access, and investigate suspected misuse.
Maintain, troubleshoot, and improve our website and applications.
Communicate important service, security, and account updates.
Meet applicable legal, regulatory, accounting, and recordkeeping obligations.

We do not use customer transportation documents or private fleet records for unrelated advertising simply because those records are stored in our systems.

Where consent is required for a particular use, we will seek that consent.

3. Company Accounts and Authorized Users

RigHub is designed for business use.

A trucking company or other subscribing organization may create or manage accounts for its employees and authorized personnel.

The company may control which employees can view or modify information within its workspace, subject to the functionality and access controls available in the software.

Company administrators may be able to manage employee account information, roles, permissions, and access status.

Users should contact their company administrator for questions about access to company-managed records.

Where RigHub processes personal information on behalf of a customer organization, that organization may be responsible for determining why and how the information is used. RigHub may act as its service provider, subject to applicable agreements and laws.

4. Cookies and Similar Technologies

RigHub uses or may use cookies and related technologies for purposes such as:

Maintaining authenticated sessions
Remembering login preferences
Supporting account and subscription features
Protecting forms and preventing abuse
Supporting shopping carts, checkout, and payment sessions
Remembering website preferences

Some cookies are necessary for the website and account services to function.

Third-party services used for payments, security, embedded media, or analytics may also place cookies where enabled.

You can usually manage cookies through your browser settings. Disabling essential cookies may prevent login, checkout, or other features from functioning correctly.

We will provide any additional cookie notices or consent choices required by applicable law.

For more information, see our Cookie Policy.

5. Sharing Information With Third Parties

We may share information with service providers only where reasonably necessary for legitimate business and service purposes.

Such providers may include:

Website hosting and infrastructure providers
Payment processors
Email delivery providers
Security, backup, and technical support providers
Other integrations expressly enabled for a particular RigHub service

These providers may process information under their own privacy policies and contractual obligations.

We may also disclose information where required by applicable law, a valid legal process, or where reasonably necessary to protect the rights, security, and integrity of our customers and services.

We do not sell customer personal information to data brokers.

RigHub does not make private trucking documents publicly available as part of its normal service.

6. Data Hosting and International Processing

RigHub and its service providers may store or process information in Canada or other countries, depending on the infrastructure and services being used.

When information is processed outside your province or country, it may be subject to the laws of that jurisdiction.

Where required by applicable law, we will assess and implement appropriate safeguards for the processing or transfer of personal information outside the relevant jurisdiction.

Customers requiring specific data-residency arrangements should contact us before purchasing or configuring a service.

7. Information Security

We use or seek to maintain technical and organizational safeguards appropriate to the nature of the information processed.

These may include:

Authenticated user accounts
Password hashing and secure authentication practices
Role-based and tenant-based access restrictions
Encrypted connections where supported
Administrative access controls
Security monitoring and operational logging
Backups and system maintenance
Access restrictions for customer business records

No internet-based system can guarantee absolute security.

Customers are responsible for protecting their account credentials, selecting appropriate employee permissions, and promptly notifying us of suspected unauthorized access.

RigHub does not claim any specific security certification unless that certification has been independently obtained and verified.

8. Data Retention

We retain personal information and business records for as long as reasonably necessary to provide the requested services, fulfill contractual obligations, handle legitimate business needs, comply with applicable laws, and resolve disputes.

Retention periods may differ depending on the type of information, including:

Account and profile records
Transportation and dispatch documents
Financial and subscription records
Customer support correspondence
Security and technical logs

When information is no longer reasonably required, we will delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our operational procedures.

Certain records may need to be retained after an account closes to comply with legal, tax, accounting, or other legitimate obligations.

Closing an account does not necessarily result in immediate deletion of every backup or legally retained record.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent, subject to legal and contractual limitations
Request deletion of information where applicable
Obtain information about how your personal information is used or disclosed
Request information about automated processing or decisions where applicable
Submit a privacy complaint

For requests concerning information held within your employer’s or company’s RigHub workspace, we may need to coordinate with the appropriate company administrator.

To submit a privacy request, contact:

pakmotion78@gmail.com

We may request reasonable verification of your identity before responding to protect against unauthorized disclosure.

We will respond in accordance with applicable legal requirements.

10. Canadian and Quebec Privacy Requirements

RigHub is intended to operate in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec private-sector privacy legislation, where applicable.

Our responsibilities may depend on the type of information, the organization’s role in its processing, the customer’s location, and applicable provincial, federal, or international requirements.

Individuals may also have the right to contact an applicable privacy regulator if their concerns are not adequately resolved.

11. Marketing Communications

We may send service-related communications necessary to operate an account, such as subscription notices, authentication messages, and important security updates.

Where we send promotional communications, we will comply with applicable consent and unsubscribe requirements.

You may withdraw consent to optional marketing communications using the available unsubscribe method or by contacting us.

Unsubscribing from marketing does not prevent necessary account, transaction, or security communications.

12. Third-Party Websites and Integrations

RigHub may link to third-party websites or integrate with external services.

We do not control the privacy practices of independent third-party websites.

Customers should review the privacy policies of any external service they choose to use.

Data exchanged through a customer-enabled integration may also be governed by that integration provider’s terms.

13. Children’s Privacy

RigHub is designed for businesses and professional transportation operations and is not intended for children.

We do not knowingly solicit personal information directly from children through our public registration or sales processes.

If you believe personal information relating to a child has been submitted improperly, please contact us.

14. Data Incidents

If we become aware of a privacy or security incident affecting personal information, we will assess the incident and take appropriate steps in accordance with applicable law.

Where legally required, we will notify affected individuals, customer organizations, or relevant authorities.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations, or information-handling practices.

When updates are made, we will revise the Last Updated date.

If a material change requires additional notice or consent under applicable law, we will provide it as required.

16. Contact Us

For questions about this Privacy Policy, personal information, privacy requests, or data handling, please contact:

RigHub.ai

Website: https://righub.ai

Privacy email: pakmotion78@gmail.com

Legal operator: [Insert registered legal business name]

Business address: [Insert business mailing address, if applicable]

We aim to handle privacy enquiries responsibly and in accordance with applicable law.